Last Updated: 19th August 2026
Welcome to the official website of Q&Y International Ltd (trading as Q&Y Flooring). By accessing, browsing, or using our public website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our digital catalogue or resources.
1. About Us & Company Information
- Company Name: Q & Y International Ltd
- Business Type: Engineered wood flooring distributor
- Operational Location: High Wycombe, England, United Kingdom
- Contact: For any legal or commercial enquiries regarding these terms, please contact our administrative team through the official website channels.
2. Acceptance of Terms
By accessing or using our public website, you confirm that you accept these Website Terms of Use and that you agree to comply with them. If you do not agree to these terms, you must immediately cease using our website. Note: Access to specialised operational portals (such as QYOPS or the Mercury client service portal) is governed by separate internal agreements and authentication protocols.
3. Intellectual Property Rights
- Ownership: All content published on this website—including but not limited to product photography, digital catalogues, showroom renderings, brand logos, graphics, text copy, and underlying code—is the property of Q&Y International Ltd or its licensed content providers.
- Permitted Use: You may view, download for caching purposes only, and print pages from the website for your own personal use or to evaluate our flooring products for commercial projects.
- Restrictions: You must not modify, copy, reproduce, republish, upload, post, transmit, or distribute any material from this site for commercial exploitation or public display without prior written permission from Q&Y International Ltd.
4. Product Information & Natural Wood Disclaimer
- Accuracy: We make every effort to display our engineered wood flooring products, finishes, dimensions, and specifications as accurately as possible.
- Natural Variations: Wood is a natural organic material. Consequently, actual flooring planks will inherently vary in grain pattern, shade, knots, and colour from digital photographs, website renders, or small physical samples. You acknowledge and accept these natural variations when reviewing our products online. Due to the limitations of cameras, changes in natural/artificial lighting and the relative inconsistencies of various displays on mobile devices and monitors, the colours you see on your device may not be a totally accurate reproduction of the actual product. We strive to make our colours as accurate as possible, but images are intended as a guide only and should not be regarded as absolutely correct. Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of using the images provided or reliance on the images. Your use of the image and your reliance on them is solely at your own risk. Because wood is a natural material, every piece of our flooring will have a unique appearance, often with naturally-occurring variations in colour, texture as well as grain pattern. Showroom samples and photographic reproductions can give an example of the product’s appearance but they may not be representative of the full range of colour, texture and grain variations which naturally occur in the product itself. The images we provide are for reference only and should not be used as the sole basis for choosing a particular style of flooring. Customers should view actual product samples before making a purchase decision. Before installation of our flooring, customers should examine the product carefully to ensure it meets their expectations for appearance and quality. Flooring that has been installed will be deemed to have been inspected and accepted by the customer. Wood floors will naturally undergo a change in colour when exposed to the ambient light in a home environment. Generally, colours become richer and grain patterns more harmonised. The effect will vary by species
5. Acceptable Use Policy
When using our website, you agree not to:
- Use the site in any way that breaches any applicable local, national, or international law or regulation.
- Introduce any malicious software, viruses, trojans, worms, or logic bombs designed to damage or disrupt our server infrastructure or security systems.
- Attempt to gain unauthorised access to our website, server, database, or internal client portals (such as QYOPS).
- Use automated scraping tools, robots, or data mining software to extract content from our website without our explicit written consent.
6. Limitation of Liability
- As-Is Provision: The website and its contents are provided on an “as-is” and “as-available” basis. We make no representations or warranties, express or implied, regarding the operation or availability of the site.
- Exclusion of Liability: To the maximum extent permitted by UK law, Q&Y International Ltd accepts no liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with the website, including reliance on any product descriptions, technical specs, or temporary website downtime.
7. Links to Third-Party Websites
Where our website contains links to external sites and resources provided by third parties (such as partner manufacturers or industry regulators), these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
8. Revisions to Terms
We may revise these Website Terms of Use at any time by amending this page. You are expected to check this page periodically to take notice of any changes we make, as they are legally binding on you.
9. Governing Law
These terms of use, their subject matter, and their formation are governed by the laws of England and Wales. You and Q&Y International Ltd both agree that the courts of England and Wales will have exclusive jurisdiction over any legal disputes arising out of or in connection with these terms.
